Frequently Asked Questions

At Mindful Horizon Healthcare, we provide accessible, compassionate, and personalized mental health care through secure telehealth services. Our approach focuses on understanding each individual’s unique needs and creating a treatment plan that supports emotional wellness and overall functioning.

Services may include psychiatric evaluations, medication management, and ongoing follow-up care for concerns such as anxiety, depression, trauma-related conditions, mood disorders, and other mental health needs. Appointments are conducted virtually, allowing you to receive care from the comfort and privacy of your own space.

For your telehealth appointment, you will need:

• A reliable internet connection
• A smartphone, tablet, or computer with a camera and microphone
• A quiet and private space where you can participate comfortably
• Your current medication list and any relevant medical information
• Completion of required intake forms before your first appointment

You will receive instructions on how to access your secure telehealth appointment before your scheduled visit.

Mindful Horizon Healthcare is committed to supporting your mental health needs; however, telehealth appointments are not intended for emergency situations.

If you are experiencing a mental health emergency, thoughts of harming yourself or others, or feel unable to stay safe, please call emergency services by dialling 911 or go to your nearest emergency department.

You may also contact the 988 Suicide & Crisis Lifeline by calling or texting 988 for immediate crisis support.

The cost of services depends on the type and length of appointment provided.

Without insurance: See cash prices for Mindful Horizon Healthcare. Click here for Prices.

With insurance: Your out-of-pocket costs will depend on your specific insurance plan. To better understand your coverage for services at Mindful Horizon Healthcare, we recommend contacting your insurance company before your appointment.

Mindful Horizon Healthcare operates as a private pay provider. If you have out-of-network benefits through your insurance plan, you may be able to submit a receipt or superbill to your insurance company for possible reimbursement.

Using Insurance

Your out-of-pocket costs will depend on your specific insurance plan. To better understand your coverage for services at Mindful Horizon Healthcare, we recommend contacting your insurance company before your appointment.

Here are some helpful questions to ask your insurance representative:

• Is Mindful Horizon Healthcare or my provider in-network with my plan?
• Do I have in-network mental or behavioral health benefits?
• What is my deductible, and how much of it has been met this year?
• What is my copay or coinsurance for outpatient mental health visits?
• Do I need a referral or prior authorization for psychiatric services?
• Are psychiatric evaluations and medication management visits covered?
• Are telehealth mental health visits covered under my plan?
• If my provider is out of network, what out-of-network mental health benefits do I have?

Please note that verifying your insurance benefits is ultimately your responsibility. While we will make every effort to verify your coverage, we cannot guarantee your eligibility, benefits, or payment responsibility. Any copays, deductibles, coinsurance, or non-covered services are the patient's responsibility.

Coverage and reimbursement policies vary by insurance provider, so we recommend contacting your insurance company directly to understand your benefits.

Missed Appointment & Late Cancellation Policy

Appointments canceled with less than two (2) business days' notice or missed without prior notice ("no-shows") will be charged the full session fee. This fee is the patient's responsibility and cannot be billed to or paid by insurance. We appreciate your understanding, as reserved appointment times are set aside exclusively for your care and could have been offered to another patient in need.

If you have any questions or need assistance, we're here for you. You can contact Mindful Horizon Healthcare through your secure patient portal or by email at info@mindfulhorizonhealthcare.com.

We strive to respond to all inquiries within two business days. If you are experiencing a medical or psychiatric emergency, please call 911 or go to your nearest emergency room. If you are experiencing a mental health crisis, call or text 988 to reach the Suicide & Crisis Lifeline.

We look forward to supporting you on your mental health journey.